Hong Kong-based airline Cathay Pacific said Wednesday it would honor first and business-class tickets from Vietnam to NY it mistakenly sold online for about $675 - that should have cost as much as $16,000.
On Wednesday evening, a business class round-trip ticket from Hanoi to NY (via Hong Kong) was listed on the Cathay Pacific website at about US$16,000 for travel in January. Sign-up now and enjoy one (1) week free access!
Cathay Pacific did not immediately respond to INSIDER regarding how many tickets were sold at the discounted rate. Singapore Airlines in 2014 and Hong Kong Airlines a year ago honoured business-class tickets mistakenly sold at economy fares.
Other flights from Vietnam to U.S. airports were also offered at drastically reduced rates.
Cathay Pacific Airways Limited has sold its $ 16,000 (Rs. 11,20,240) ticket by mistake for $ 675 (Rs 47253).
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While Cathay Pacific opted to honor the fares despite the inevitability of losing money on the flights, it isn't standard practice for airlines to let mistake fares slide.
The low price made the tickets a must buy for Mr. Jaehnert. "Hope this will make your 2019 "special" too!", the airline said on its Twitter account. What is clear is that this is going to cost Cathay Pacific a small fortune in lost revenue, but agreeing to honor the tickets has resulted in a big PR win for the company.
But, it seems the flights will be honoured so those savvy travellers who managed to snap up the cheap deal can look forward to their first class treatment for only a fraction of the price. Then in October, it admitted to a massive data breach, five months after hackers made off with the data of 9.4 million customers, including some passport numbers and credit card details.
In September a year ago, it managed to spell its own name wrong on one of its planes.
This gaffe comes after the airline's computer system was hacked past year, exposing the personal data of more than 9 million customers in the industry's biggest airline data breach.